Managing people is the art of getting work done through others. It's very similar to that of a coach of a team. The coach can only teach the players. The players are the ones executing the plays. The coach however plays an important role. He has to communicate his thoughts and ideas to the players so they can execute them.
Managing an employee is the same way. Without proper training the employee cannot execute their job effectively. So what can you do. I like to use an acronym TSLOP.
T-Tell. The first thing you need to do is tell the employee what it is you want done. Without that the job cannot get done.
S-Show After telling the employee what you want done you must show them how to do the job.
L-Let Them Do It. Remember the old saying "practice makes perfect"? Well that's the case here. You need to let them do the job until they get it right.
O-Observe. This is a very important step. If the employee does not do the job the correct way this is where you can stop them and show them the right way. If they are not corrected they will continue to do the job wrong.
P-Praise. This is the step where you comment on their performance. Performance management is a crucial step when managing people.
How many times have you been frustrated with an employee because they continue to perform poorly? Well go back to their training. Was everything done correctly? I believe employees do not perform poorly on purpose. Mostly it's because they have not been taught correctly and they think they are doing their job right.
So before you decide to terminate an employee for poor performance take a minute to think.
1. Did the employee receive the proper training?
2. Can this employee be retrained?
If you answer NO to number one and YES to number two than put this action plan into place. It is much easier to retain an employee then to go out look through applications, interview, hire, go through an orientation and then start training. You already have an employee who has gone through all of that. There must have been something you saw in this person to hire them. If you hired out of desperation just to fill a spot then your in trouble. If you can keep your employee turnover rate down your boss will be happy. He/she may even look to you to help other managers in your organization, thus increasing your value to the company.
Click on the link below for a management guide that I think all managers should have. It's performance management made easy.
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