Building Trust

 

Trust is critical, particularly with today’s emphasis on team management. It is also the foundation for good relationships. Friendships, families and organizations need to operate effectively. When people trust each other, everything works better. But trust doesn’t come automatically. Trust must be earned. Some people build trust quickly. Their attitudes and behavior make it easy for others to trust them. Here are several characteristics of these strong trust builders:

They keep promises, whether to clients, colleagues, or children. You can rely on them to do what they said they would do. This person does whatever it takes to accomplish this task. If it means giving up something they want to do or staying late at work, they will do it just to deliver their promise.

They Tell the truth, even when it may be painful, or when it may be to their disadvantage. Telling the truth doesn’t mean you have to hurt the person. There are ways to do that without hurting that person. Your choice of words are critical. When telling the truth you might want to offer a suggestion. This will let the person know you genuinely care.

They are quick to apologize,when they do something wrong. They sincerely regret doing wrong to others. Let’s not confuse this with intentionally making mistakes because you believe you will be forgiven. A boss will soon find out who you really are.

They are good listeners, and they listen more than they talk. People want to be heard. Let them talk. You will have your turn. Especially when you are talking to your employees.

They generously praise people. They are constantly looking for what others do right and comment on it.

They willingly cooperate with their colleagues. They are more interested in achieving good results than in who will get the credit. When your colleagues see that they will be willing to help you.

They strive to understand how others feel. They are sensitive and empathetic to other’s feelings. They look out for other people’s interests as well as their own.

They are fair in their dealing with everyone. This is important if you are the boss. It is important that you do not play favorites. You will immediately lose trust from your employees.

They clarify their intentions so other will understand their actions.

They seek input on issues from the people who will be affected by their decisions or actions.

They are genuinely interested in other people.

Strong trust builders have a high relationship orientation. They really do care about others. They actively practice the Golden Rule, treating others the way they would want to be treated. When you demonstrate these attitudes and behaviors, people just naturally trust you more. They trust you faster, too. They enjoy working or living with you.