Giving Constructive Criticism and Feedback

Did you ever hear the saying no news is good news?

Well if you take that approach with your employees you’re bound to have high turnover. Employees need to have constant reassurance that the job there are doing is meeting yours and the company standards. Nothing motivates employees more that knowing that their hard work is appreciated. Giving feedback to employees also makes review time easier. Employees will know what to expect and usually agree with whatever you say because you have been coaching them along the way.

When giving feedback to an employee it’s always best to

1. Focus on the desired behavior.
2. Never attack the person. Remember it’s the behavior you want changed not the person
3. Don’t let your employee sidetrack you from your plan. Some employees will try to blame other people or give excuses. Let them know you are dealing with them and their behavior and thank them for bringing other employee behaviors to your attention.
4. Don’t let them “explain away” their actions. Hold them accountable for what needs to be corrected.
5. Offer your suggestions on how they can improve their performance. You are their boss. It’s your job to help them succeed. When they succeed you succeed. You’ll have happier employees, happier customers and an overall fun work atmosphere.
6. Be a fair boss. You must follow policies and procedures yourself if you expect your employees to. No one can ever criticize you of being unfair if you follow procedures and guidelines laid down by the company. But remember be consistent with every employee. Just because a certain employee is great with customers doesn’t justify them being late. It’s your job to change that employee’s behavior of being late. If they are good with customers we certainly do not want to lose them.
7. Never embarrass your employees in front of other employees or customers. Always talk to them in private.
8. A job well done is goes a long way, but be specific. Let them know what they did that made you say “good job”. Things like “I liked how you talked to that customer”, “You handled that project that I gave you very quickly and that made my job easier.” They need to know what a good job is so they can continue doing just that.

Having employees that know the score keeps moral up and makes your job easier. It’s easier to operate with veteran employees than and new crew every couple of months because you are always hiring

Order yours today